IT organizations face an enormous challenge in keeping their operations relevant to the business they support. Shadow IT has become a large concern, especially as the IT organization tries to ensure compliance with security protocols and legislative and regulatory requirements. Not to mention there are myriad frameworks, standards, and bodies of knowledge from which to choose. So, which framework is best?
If you ask this question to different industry experts, you’re likely to get a variety of answers. Yes, ITIL is often referred to as the defacto standard in IT Service Management, but that doesn’t mean it should be blindly applied or that it is best for you. Perhaps your company is trying to take an Agile approach or you see benefit from DevOps principles. Maybe VeriSM has caught your attention. The truth is, there really isn’t a one-size-fits-all framework. Even frameworks like ITIL declare themselves to be non-prescriptive to ensure flexibility and broad relevance.
Before deciding which framework is best to apply to your organization, start with a simple organizational assessment. If you need help, let us know and we’ll gladly give you some free tools to help with this step. Once you’ve determined your current situation and where you are heading in the future, you’ll have a better basis to start evaluating which frameworks are best suited to help you achieve your goals.
Another key consideration is acknowledging there may be multiple frameworks (or pieces of multiple frameworks) that you desire to implement. This is a perfectly viable approach when you have the right leadership and oversight. Still, you will need someone with strong planning skills and a good knowledge of the intricacies of these frameworks. Truly, someone who can help you build the perfect approach for you.
This isn’t always easy to do, but it certainly isn’t impossible. Remember, even if you are a small organization, you’ll have some competing dynamics to keep in mind as you explore which frameworks are best for you. And please do contact us if you want some free advice or tools to help you start down the right path.