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When Creative Thinking Fails

We love to embrace the creative. Novel solutions become game-changers that reshape industry. But there are some factors that can lead to the “failure” of

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ITIL and Root-Cause Analysis

It’s not uncommon for me to field questions from my customers about the relationship between ITIL’s Problem Management process and Root-Cause Analysis. I am in

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When to do Root-Cause Analysis

One of the most challenging and misunderstood considerations is when to perform root-cause analysis. Secondarily, it’s also important to understand when to stop root-cause analysis.

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