Original content from our experts

DevOps

ITIL vs DevOps

As a consultant, there is a common question question I am often asked as to whether an organization should adopt an ITSM framework based on

Read More »
ITIL

How ITIL Helps the Business

I’ve been involved in many ITIL® implementations over the years. There’s a common theme in which needs to be corrected at the beginning of almost

Read More »
ITIL

Who Needs ITIL Training?

You’re likely aware that there are benefits to ITIL® certification but aren’t sure if you should take it. Or perhaps you don’t know who in

Read More »
ITIL

Embracing the Shadow

One of the most common challenges facing IT organizations today involves shadow IT. The words themselves tend to strike fear in the hearts of senior

Read More »
Development

The Value of the Absurd

Absurdity – the state of being utterly or obviously senseless. At K2EDGE, we have a stated management commitment to continuous experimentation and learning. At the

Read More »
ITIL

Zeal Before Capability

You went to an ITIL® Foundation class. Your instructor painted a picture of the power of a great ITSM framework. It sounded fantastic! You imagined

Read More »