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Manager
ITSM

What’s Good About Bad Managers?

What’s Good About Bad Managers My career has been filled with many wonderful experiences working with many wonderful people. I’ve had the benefit of working

Collapsing dominos being stopped my a crisis business manager
ITSM

Managing By Exception

Management is tough. But did you know that managing by exception is an incredibly powerful technique?

Residential Electrical Cables
ITIL

Major Incident Management

Major incident management is a major obstacle in many organizations. Here are a few key considerations to build a good major incident procedure.

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