We provide IT Service Management training and advisory services covering the most popular and relevant frameworks in the industry. Our expert trainers are industry leaders with a passion for high-quality training and capability development. Whether you are interested in ITIL, Agile, DevOps, Lean, or other frameworks, we can help.
ITIL is the most widely recognized framework for IT enabled services in the world. It supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system. It also provides a common language for businesses using IT-enabled services.
IT teams use Scrum to develop, deliver, and maintain complex software products However, the principles of this framework can be applied to all kinds of areas including research, sales, marketing, and customer support, amongst others. We offer Scrum Master 1, Scrum Master 2, and Scrum Product Owner courses.
Our Root Cause Analysis workshops are built on a rational and interoperable framework that provides the necessary tools and formats to help solve technical and non-technical problems.
We can help to set your organization’s strategy in relation to an IT Service Management practice, assist with the design of processes and workflows, work with you on the implementation, operation and improvement of your critical IT Service Management practices. We offer detailed documentation and implementation services.
Leveraging a repeatable and objective assessment methodology allows the organization to gain a better understanding of its performance, areas where improvement is necessary, and its performance against similar organizations within the industry. We use a clear, methodical approach to IT Service Management assessment that provides objective results.