This one day course is the starting point for our Root-Cause Analysis track.
Through an immersive case study, you will learn the basics of Incident Management, including basic troubleshooting skills, modes of thinking, incident response and problem-solving techniques. Identify the most valuable information in an incident situation and learn to being the search for deeper causes.
You will also learn the basics of problem-solving and when to pursue root-cause analysis.
Recommended for anyone involved in incident response, troubleshooting, Incident Managers, or anyone wishing to pursue more advanced study in root-cause analysis.