Foundations of Incident and Problem Solving - February 12

$495.00 $395.00

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This one day course is the starting point for our Root-Cause Analysis track.

Through an immersive case study, you will learn the basics of Incident Management, including basic troubleshooting skills, modes of thinking, incident response and problem-solving techniques. Identify the most valuable information in an incident situation and learn to being the search for deeper causes.

You will also learn the basics of problem-solving and when to pursue root-cause analysis.

Recommended for anyone involved in incident response, troubleshooting, Incident Managers, or anyone wishing to pursue more advanced study in root-cause analysis.