ITIL® 4 Foundation

ITIL is the most widely recognized framework for IT enabled services in the world. It supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system. It also provides a common language for businesses using IT-enabled services.
ITIL, the professionally recognized certification scheme, provides comprehensive, practical and proven guidance for an organization’s digital services and is utilized by 90% of Fortune 500 companies.
ITIL 4 is the evolution of this well-established framework, to provide a flexible end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services. All ITIL courses include the certification exam.
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Key Benefits of ITIL 4 Foundation

• Overarching Framework Integration – You will learn how ITIL can help
you adopt and adapt best practices from frameworks such as Lean IT, Agile,
DevOps and many others into your operating model.

• Understand Key IT Service Management Concepts – ITIL Foundation
introduces and explains key IT Service Management concepts and helps
students gain a holistic view of IT Service Management practices,
processes, and activities.

• Learn the ITIL Guiding Principles – Students will learn about ITIL’s
guiding principles and how these principles can and should be applied in
your organization in all circumstances.

• Discover the Service Value System – Learners will be introduced to ITIL’s
Service Value System and understand how Service Providers react to
opportunity and demand in order to co-create value.

• Learn about various IT Service Management Practices – Students will
study key IT Service Management practices that contribute to the operation
and stability of IT organizations. You will discover how each of these
practices contributes to Value Streams and the Service Value System.

• Learn the Key Concepts of Continual Improvement – The ITIL
Foundation course introduces students to key concepts, activities, and
practices of Continual Improvement.

• Increase your knowledge and skillset – Add a recognized certification to
your resume that demonstrates a clear understanding of ITIL, the world’s
most popular framework for IT Service Management.

Information Security Management

Relationship Management

Supplier Management

Monitoring & Event Management

IT Asset Management

Deployment Management

Continual Improvement

Practices Covered in ITIL Foundation

Change Enablement

Incident Management

Problem Management

Supplier Management

Service Request Management

Service Desk

Service Level Management

ITIL 4 Value Foundation Proposition

We are in a time of unprecedented change, known as the ‘Fourth Industrial
Revolution’. This is characterized by the digital transformation of our world and the
unavoidable interaction between humans, digital technologies and physical assets. It creates an increasingly fast-paced and complex environment, requiring
organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed.

The ITIL 4 framework helps organizations to connect and align these different
challenges that are relevant not only to ITSM professionals, but also to a wider range
of professionals working in the digital world.

ITIL 4 has already helped many successful organizations to create valuable
outcomes to meet increasing customer demands. Trailblazers and digital innovators
such as Spotify and Vodafone are already seeing increased efficiency and customer
satisfaction as a result of ITIL 4 methods.

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Who Should Attend?

The ITIL Foundation course is intended for stakeholders in the IT and Business domains who could benefit from a deeper understanding of IT Service Management frameworks. The course is especially beneficial to the following stakeholders:

IT Support Staff

Business Managers

Business Process Owners

Service Desk Staff

IT Process Owners & Managers


Leadership Governance, Risk, & Compliance

IT & Business Relationship Management

System Administrators

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Knowledge Squared is an Accredited Training Organization, Accredited by PeopleCert on behalf of AXELOS. ATO # 4775

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

AXELOS® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL 4 Foundation

Thank you for your interest in the ITIL 4 Foundation Course. Please give us a little additional information and we’ll send you a course information sheet and pricing details.

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