ITIL® 4 Foundation
ITIL® 4 Foundation
Key Benefits of ITIL 4 Foundation
• Overarching Framework Integration – You will learn how ITIL can help
you adopt and adapt best practices from frameworks such as Lean IT, Agile,
DevOps and many others into your operating model.
• Understand Key IT Service Management Concepts – ITIL Foundation
introduces and explains key IT Service Management concepts and helps
students gain a holistic view of IT Service Management practices,
processes, and activities.
• Learn the ITIL Guiding Principles – Students will learn about ITIL’s
guiding principles and how these principles can and should be applied in
your organization in all circumstances.
• Discover the Service Value System – Learners will be introduced to ITIL’s
Service Value System and understand how Service Providers react to
opportunity and demand in order to co-create value.
• Learn about various IT Service Management Practices – Students will
study key IT Service Management practices that contribute to the operation
and stability of IT organizations. You will discover how each of these
practices contributes to Value Streams and the Service Value System.
• Learn the Key Concepts of Continual Improvement – The ITIL
Foundation course introduces students to key concepts, activities, and
practices of Continual Improvement.
• Increase your knowledge and skillset – Add a recognized certification to
your resume that demonstrates a clear understanding of ITIL, the world’s
most popular framework for IT Service Management.
Information Security Management
Relationship Management
Supplier Management
Monitoring & Event Management
IT Asset Management
Deployment Management
Continual Improvement
Practices Covered in ITIL Foundation
Change Enablement
Incident Management
Problem Management
Supplier Management
Service Request Management
Service Desk
Service Level Management
ITIL 4 Value Foundation Proposition
We are in a time of unprecedented change, known as the ‘Fourth Industrial
Revolution’. This is characterized by the digital transformation of our world and the
unavoidable interaction between humans, digital technologies and physical assets. It creates an increasingly fast-paced and complex environment, requiring
organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed.
The ITIL 4 framework helps organizations to connect and align these different
challenges that are relevant not only to ITSM professionals, but also to a wider range
of professionals working in the digital world.
ITIL 4 has already helped many successful organizations to create valuable
outcomes to meet increasing customer demands. Trailblazers and digital innovators
such as Spotify and Vodafone are already seeing increased efficiency and customer
satisfaction as a result of ITIL 4 methods.
Knowledge Squared Thinking Solutions
Who Should Attend?
The ITIL Foundation course is intended for stakeholders in the IT and Business domains who could benefit from a deeper understanding of IT Service Management frameworks. The course is especially beneficial to the following stakeholders:
IT Support Staff
Business Managers
Business Process Owners
Service Desk Staff
IT Process Owners & Managers
Developers
Leadership Governance, Risk, & Compliance
IT & Business Relationship Management
System Administrators
Knowledge Squared Thinking Solutions LLC
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