Learn a dynamic, process-oriented approach for determining root-cause. Our courses use a blend of immersive case studies and real-world organizational issues to provide a foundation for practical root-cause analysis.
Learn the basics of Incident Management, including basic troubleshooting skills, modes of thinking, and incident response techniques. Identify the most valuable information in an incident situation.
Recommended for anyone involved in incident response, troubleshooting, or Incident Managers.
Available on-site or online
Starting at $495
An immersive learning experience that covers basic incident techniques, problem-solving activities, analysis of actual and underlying causes. Hard problem-solving skills are honed through a series of increasingly difficult problem situations.
Recommended for higher-tier incident practitioners, Incident Managers, Problem Managers, and anyone involved in Major Incident response.
2 or 3 Days
Starting at $1395
Immersive, case-study based learning supplemented by real-world organizational issues. Students will learn how to move beyond immediate causes, research and analyze root causes, and learn to implement corrective actions. Students will discover tools for root-cause analysis through a process-oriented approach.
Recommended for Problem Managers or any organization seeking to move beyond “basic” problem-solving enabling a true practice of root-cause analysis to be established.
2, 3, or 4 Days
Starting at $1595