Drive Stakeholder Value

ITIL® 4 Specialist: Drive Stakeholder Value

The ITIL 4 Specialist: Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focusses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.desired way and create effective, high performing IT and digital teams. This course is the universal module which is a key component of both ITIL 4 Managing Professional and ITIL 4 Strategic Leaders
This is a unique module that drives IT professionals to interact with stakeholders to influence and improve the user experience.

Key Benefits of ITIL Specialist: Drive Stakeholder Value

• Shape customer demand – This module equips IT professionals with the
tools for effective stakeholder management and enables them to target
stakeholders with the right service offerings and value propositions.

• Develop mutually agreed requirements – The ITIL 4 operating model
places value co-creation as the fundamental goal for all value streams. For the first time in ITIL we see both consumers and producers as multi-dependent, ensuring value is always mutually agreed and requirements are prioritized.

• Ensure high customer satisfaction levels – A collaboration with the
customer or user is now essential and this module enables IT/digital
professionals to always keep the customer front-of-mind. It encourages IT
professionals to always adopt a service mindset and use methods such as
Human Centered Design to build effective value propositions and services
that delight.

• Optimize the customer experience – This module integrates CX and UX
design, and customer journey mapping to ensure that all services continue
to delight and evolve as environments change. Service level agreements
have now evolved to experience level agreements in ITIL 4.

• Create a trusted relationship with your stakeholders – Understand how
to use effective and timely communication to influence stakeholders at all
levels to encourage a culture of collaboration and transparency.

• Increase your knowledge and skillset – Add a recognized certification to
your resume that demonstrates a clear understanding of how to create,
deliver and support services for the modern digital world.

Business meeting

Practices Covered in Drive Stakeholder Value

Business Analysis

Portfolio Management

Relationship Management

Service Catalog Management

Service Desk

Service Level Management

Service Request Management

Supplier Management

Drive Stakeholder Value Addresses Real-World Challenges

In the current competitive landscape, ensuring services meet and exceed
stakeholder expectations is considered a minimum requirement.

Understanding how customers experience a product or service, and what they hope
to gain from them, needs to be the central focus for IT teams across the

Fostering a mutually beneficial relationship between the service provider and
stakeholders is essential to building successful services that meet customer needs.

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Who Should Attend?

IT and digital professionals responsible for managing and interfacing with stakeholders and fostering relationships to gain value realization. Anyone who designs or manages customer journeys and experiences. IT and digital professionals who need to manage customer demands and expectations.

Business Relationship Managers

Enterprise Architects

Project Managers

Vendor Managers

Supplier Relationship Managers

Enterprise Architects

Service Portfolio Managers

Customer Success Managers

Demand Managers

IT Solutions Managers

Srum Masters

Contract Managers

Enterprise Architects

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AXELOS® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL Specialist: Drive Stakeholder Value

Thank you for your interest in the ITIL Specialist: Drive Stakeholder Value Course. Please give us a little additional information and we’ll send you a course information sheet and pricing details.

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