• Improve established processes – With the adoption of ITIL Practices
which enable working methods to be seen in the context of the entire IT
function and wider business strategy. Improve how services are developed
and how users are supported.
• Increase service efficiency – This module helps IT professionals to utilize
the ITIL practices and effectively measure service performance to improve
efficiencies across teams, value streams and workflows.
• Create an effective flow of work – Learn how to plan and manage
resources into effective value streams. Utilize new approaches such as
SHIFT LEFT and CI/CD to improve flow. Bring improved, flexible, and
optimized services that meet demand and encourage systems-thinking.
• Create a culture for success – Understand new ways of working, such as
Agile and DevOps to improve communication and integration between
service creation, delivery and support teams. Understand Servant
Leadership to create autonomous teams for the future.
• Benefit from new ways of working – Use the ITIL guiding principles to
establish a universal approach to work across multiple methodologies and frameworks. These principles help align ways of working to enable end-to-
end service delivery.
• Increase your knowledge and skillset – Add a recognized certification to
your resume that demonstrates a clear understanding of how to create,
deliver and support services for the modern digital world.
With the speed of change and the pressure for IT teams to keep-up, IT professionals must ensure that the services that they deliver continue to meet demand and evolve at an increasing rate.
There is a need for all professionals across the end-to-end service, from creation to ongoing delivery, to have a clear focus on customer value and have the tools to create an effective and streamlined service management function.
Services must be stable and resilient while adapting to changing requirements.
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The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
AXELOS® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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