It’s Friday – the weekend countdown has begun. You’re ready to cast off the cares of the week and grab some much needed relaxation. Only
We love to embrace the creative. Novel solutions become game-changers that reshape industry. But there are some factors that can lead to the “failure” of
It’s not uncommon for me to field questions from my customers about the relationship between ITIL’s Problem Management process and Root-Cause Analysis. I am in
“How do you solve a problem like Maria?” For those of us familiar with the movie, “The Sound of Music,” you’ve probably heard this famous
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