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ITIL

Embracing the Shadow

One of the most common challenges facing IT organizations today involves shadow IT. The words themselves tend to strike fear in the hearts of senior

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Development

The Value of the Absurd

Absurdity – the state of being utterly or obviously senseless. At K2EDGE, we have a stated management commitment to continuous experimentation and learning. At the

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ITIL

Zeal Before Capability

You went to an ITIL® Foundation class. Your instructor painted a picture of the power of a great ITSM framework. It sounded fantastic! You imagined

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