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Lecture Hall
ITIL

Common ITIL Questions

Do you have questions about ITIL or ITIL Training? In this article, I address some of the most common ITIL Training questions.

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ITSM

Managing By Exception

Management is tough. But did you know that managing by exception is an incredibly powerful technique?

Residential Electrical Cables
ITIL

Major Incident Management

Major incident management is a major obstacle in many organizations. Here are a few key considerations to build a good major incident procedure.

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