ITSM
What’s Good About Bad Managers?
What’s Good About Bad Managers My career has been filled with many wonderful experiences working with many wonderful people. I’ve had the benefit of working
Articles and Resources
ITSM
Five Questions for Every Situation
Have you ever been in a situation and you don’t know where to start? These five questions can help.
ITIL
Common ITIL Questions
Do you have questions about ITIL or ITIL Training? In this article, I address some of the most common ITIL Training questions.
ITSM
Managing By Exception
Management is tough. But did you know that managing by exception is an incredibly powerful technique?
ITIL
Major Incident Management
Major incident management is a major obstacle in many organizations. Here are a few key considerations to build a good major incident procedure.
ITIL
When Configuration Management Fails
We all rely on configuration data. But what do we do when it fails?
ITSM
Which IT Service Management Framework?
Deciding on an IT Service Management Framework can be confusing. Knowing how to choose makes all the difference.
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