ITIL
Common ITIL Questions
Do you have questions about ITIL or ITIL Training? In this article, I address some of the most common ITIL Training questions.
Articles and Resources
ITIL
Major Incident Management
Major incident management is a major obstacle in many organizations. Here are a few key considerations to build a good major incident procedure.
ITIL
When Configuration Management Fails
We all rely on configuration data. But what do we do when it fails?
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