It’s not uncommon for me to field questions from my customers about the relationship between ITIL’s Problem Management process and Root-Cause Analysis. I am in
As a consultant, there is a common question question I am often asked as to whether an organization should adopt an ITSM framework based on
I’ve been involved in many ITIL® implementations over the years. There’s a common theme in which needs to be corrected at the beginning of almost
IT organizations face an enormous challenge in keeping their operations relevant to the business they support. Shadow IT has become a large concern, especially as
You’re likely aware that there are benefits to ITIL® certification but aren’t sure if you should take it. Or perhaps you don’t know who in
Perhaps you’ve seen a job where ITIL® certification is required. Maybe ITIL is referenced in an RFP and you need to respond. Or someone in
One of the most common challenges facing IT organizations today involves shadow IT. The words themselves tend to strike fear in the hearts of senior
You went to an ITIL® Foundation class. Your instructor painted a picture of the power of a great ITSM framework. It sounded fantastic! You imagined
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