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ITIL

ITIL and Root-Cause Analysis

It’s not uncommon for me to field questions from my customers about the relationship between ITIL’s Problem Management process and Root-Cause Analysis. I am in

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DevOps

ITIL vs DevOps

As a consultant, there is a common question question I am often asked as to whether an organization should adopt an ITSM framework based on

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Top 10

10 Reasons I love Airtable

Airtable is a powerful tool for small business. Here are 10 reasons I love Airtable and how it has increased our performance while delivering ITIL, root-cause analysis, and DevOps courses.

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ITIL

How ITIL Helps the Business

I’ve been involved in many ITIL® implementations over the years. There’s a common theme in which needs to be corrected at the beginning of almost

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RCA

When to do Root-Cause Analysis

One of the most challenging and misunderstood considerations is when to perform root-cause analysis. Secondarily, it’s also important to understand when to stop root-cause analysis.

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ITIL

Who Needs ITIL Training?

You’re likely aware that there are benefits to ITIL® certification but aren’t sure if you should take it. Or perhaps you don’t know who in

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Training

Two Kinds of Trainers

There are many different styles when it comes to classroom course delivery. Finding a trainer that suits your style can be a tremendous benefit. But

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ITIL

Embracing the Shadow

One of the most common challenges facing IT organizations today involves shadow IT. The words themselves tend to strike fear in the hearts of senior

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Development

The Value of the Absurd

Absurdity – the state of being utterly or obviously senseless. At K2EDGE, we have a stated management commitment to continuous experimentation and learning. At the

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ITIL

Zeal Before Capability

You went to an ITIL® Foundation class. Your instructor painted a picture of the power of a great ITSM framework. It sounded fantastic! You imagined

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